HP2-H65 Study Materials: Selling HP Personal Systems Services 2018 & HP2-H65 Certification Training

HP Selling HP Personal Systems Services 2018 - HP2-H65 certification

Exam Code: HP2-H65

Exam Name: Selling HP Personal Systems Services 2018

Updated: Sep 12, 2026

Q & A: 36 Questions and Answers

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HP HP2-H65 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Selling and Positioning HP Services30%- Matching services to customer requirements
- Quoting, pricing and contract basics
- Value proposition and differentiators of HP services
Topic 2: Technical and Operational Knowledge15%- Service level agreements and coverage terms
- Service delivery models and support processes
Topic 3: Industry Trends and Customer Requirements20%- Identifying and analyzing customer business and technical needs
- Current trends in personal systems and services
Topic 4: HP Personal Systems Services Offerings35%- Installation, configuration and deployment services
- Warranty and support services portfolio
- Proactive and managed services
- Asset lifecycle and recovery services

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question #1

A customer states that the standard base warranty is sufficient. How should you respond?

  • A. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
  • B. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
  • C. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
  • D. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

  • A. HP Cross Sell Solution
  • B. HP Cirrus
  • C. HP Support Center
  • D. HP Sales Central
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

  • A. HP Cross Sell Solution
  • B. HP Cirrus
  • C. HP Support Center
  • D. HP Sales Central
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

  • A. They enable IT resources to focus more on the value-added business tasks.
  • B. They automatically come with the Image and Application service.
  • C. They cover repairs due to spills, drops, or electrical surges.
  • D. They can be enhanced by adding remote support for minimal additional cost.
  • E. They help minimize the impact of downtime on the business.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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