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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

2. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Support Center
D) HP Sales Central

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Support Center
D) HP Sales Central

4. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They enable IT resources to focus more on the value-added business tasks.
B) They automatically come with the Image and Application service.
C) They cover repairs due to spills, drops, or electrical surges.
D) They can be enhanced by adding remote support for minimal additional cost.
E) They help minimize the impact of downtime on the business.

Solutions: