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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
SAP Certified - SAP Field Service Management Sample Questions:
1. What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A) Marketing strategy certification
B) Support Accreditation
C) Project-level professional certification
D) Mandatory annual reviews
2. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) Customer support representatives
B) SAP Expert Team
C) Marketing specialists
D) SAP Community Members
3. What kinds of checkout processes are supported?
There are two correct answers.
A) Standard checkout (per activity)
B) Save efforts
C) Group checkout (for multiple activities under one service call)
D) Complete smartform
4. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
A) False
B) True
5. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) False
B) True
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: A |
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