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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Service Request Management
B) Service and Repair
C) Communication for Customer Care
D) Business Performance Management

2. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Workflow rule
C) Fine-tuning activities
D) Code list restriction

3. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Good issue
B) Purchase order
C) Internal order
D) Billing request
E) Service order

4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To restore system default settings
B) To create business users
C) To scope the system
D) To assign accounts to business users

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In General Settings under the Administrator work center
C) In Service and Social General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

Solutions: