Salesforce Public Sector Solutions Accredited Professional - AP-222 certification

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

A. Recommend using PSS with FinancialForce Accounting.
B. Recommend using PSS with the Nonprofit Success Pack.
C. Recommend using PSS with the Grants Management product.
D. Recommend using PSS with the Outbound Funds Module.

Question 2

Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Question 3

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A. Application form using Omniscripts and embed the license fee logic using triggered flows
B. Application form using Omniscripts and embed the license fee logic using integration procedures
C. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
D. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.

Question 4

A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

A. Leverage prebuilt Emergency Service Request flow.
B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
C. Build a digital experience site using the Help Center template based on the agency's requirement
D. Build a digital experience site using pre-configured emergency response management (ERM) specific template

Question 5

Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
B. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
C. The consultant should recommend the Grants Management product which includes the Grants Portal feature.
D. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature

Solutions: