Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) - CMS7 Deutsch certification

PDF version, Soft version, APP version

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen ist korrekt?

A) Das Service Knowledge Management-System ist Teil des Konfigurationsmanagementsystems
B) Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
C) Das Konfigurationsmanagementsystem ist Teil der bekannten Fehlerdatenbank
D) Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems

2. Zu welchen Prozessen gehört es, zu verstehen, wie die Nutzung von Services durch Kunden im Laufe des Business Lifecycle variiert?

A) Service Portfolio Management
B) Management der Komponentenkapazität
C) Service Level Management
D) Nachfragemanagement

3. Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?

A) Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
B) Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
C) Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
D) Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren

4. Welche der folgenden Aussagen ist KEIN gültiges Ziel des Problem Managements?

A) Probleme während ihres gesamten Lebenszyklus verwalten
B) Um Probleme und deren Folgen zu vermeiden
C) Um wiederkehrende Vorfälle zu vermeiden
D) Zum Wiederherstellen des Dienstes für einen Benutzer

5. Welcher Prozess ist dafür verantwortlich, dass ein Dienst oder eine Anwendung ordnungsgemäß getestet wird?

A) Wissensmanagement
B) Freigabe- und Abteilungsverwaltung
C) Service Asset- und Konfigurationsmanagement
D) Service Level Management

Solutions: