Peoplecert ITIL Foundation (Version 5) - ITILFNDv5 certification

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PDF version, Soft version, APP version

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What BEST describes a Service Level Agreement (SLA)?

A) A legal contract between two vendors regulating financial penalties
B) A documented agreement between a service provider and a customer that identifies services and their agreed levels
C) An informal discussion between users and service providers about expectations
D) A guideline document for internal IT teams without customer involvement

2. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Communicate so that the audience will hear
B) Re-use nothing from the current state
C) Adopt a practice which is easy to follow
D) Understand that fast does not mean incomplete

3. Which chapter of a practice guide provides recommendations for the successful automation of the practice?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

4. Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

5. How do value chain activities support an organization's purpose?

A) By documenting all the regulatory requirements
B) By translating the organization's purpose into activities that create value
C) By prescribing specific tools and technologies for service management
D) By defining the organization's governance and compliance framework

Solutions: