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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Topic 2: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 3: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 4: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Topic 5: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
- A. HP Cross Sell Solution
- B. HP Cirrus
- C. HP Support Center
- D. HP Sales Central
Correct Answer: D 🗳️
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Accidental Damage Protection and Next Business Day Onsite Services
- B. Configuration Services and Defective Media Retention
- C. Next Business Day Onsite and Installation
- D. Accidental Damage Protection and Defective Media Retention
Correct Answer: C 🗳️
Which statement is true about a custom service contract compared to a standard service contract?
- A. Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
- B. Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
- C. Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
- D. Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
Correct Answer: D 🗳️
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
- A. HP Cross Sell Solution
- B. HP Cirrus
- C. HP Support Center
- D. HP Sales Central
Correct Answer: D 🗳️
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