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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Principles and Models | 15% | - Service Portfolio - Governance Model - Process Model - Deming Cycle |
| Topic 2: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Strategy - Service Design - Service Transition - Service Operation |
| Topic 3: Functions and Roles | 10% | - Service Desk - Application Management - Key Roles - IT Operations Management - Technical Management |
| Topic 4: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 5: Selected ITIL Processes | 25% | - Change Management - Service Level Management - Service Asset and Configuration Management - Release and Deployment Management - Problem Management - Incident Management |
| Topic 6: Service Management as a Practice | 15% | - Governance and Best Practice - Stakeholders and Value Creation - Concept of Service and Service Management |
| Topic 7: Generic Concepts and Definitions | 10% | - Service Level Agreements - Service Assets and Configuration - Key Terminology |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question 1
Welcher der folgenden Sätze beschreibt BEST eine Standardänderung?
A. Eine Änderung, die als Ergebnis eines Audits vorgenommen wird
B. Eine Änderung der Richtlinien und Richtlinien des Dienstanbieters
C. Eine vorautorisierte Änderung, die ein akzeptiertes und etabliertes Verfahren hat
D. Eine Änderung, die dem erforderlichen Änderungsprozess korrekt folgt
Question 2
Welche der folgenden Angaben kann dazu beitragen, den Grad der Auswirkung eines Problems zu bestimmen?
A. Anforderungserklärung (SOR)
B. Standardarbeitsanweisungen (SOP)
C. Definitive Media Library (DML)
D. Konfigurationsmanagementsystem (CMS)
Question 3
Welche der folgenden Aussagen ist korrekt?
A. Das IT-Service-Continuity-Management kann erst stattfinden, nachdem das Business-Continuity-Management eingerichtet wurde
B. Business Continuity Management und IT Service Continuity Management müssen gleichzeitig eingerichtet werden
C. IT Service Continuity Management ist nicht erforderlich, wenn die IT an einen Drittanbieter ausgelagert wird
D. Wenn Business Continuity Management eingerichtet ist, sollten Business Continuity-Überlegungen den Schwerpunkt für IT Service Continuity Management bilden
Question 4
Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?
A. Der Service Manager
B. Der Anforderungserfüllungsprozess-Manager
C. Der Besitzer des Anforderungserfüllungsprozesses
D. Der Service Desk Manager
Question 5
Ein Know Error wurde ausgelöst, nachdem die Diagnose eines Problems abgeschlossen wurde, aber bevor eine Problemumgehung gefunden wurde. Ist das ein gültiger Ansatz?
A. Nein, die Problemumgehung muss gefunden werden, bevor ein bekannter Fehler erstellt wird
B. Nein, ein bekannter Fehler muss gleichzeitig mit einem Problem ausgelöst werden
C. Ja
D. Nein, ein bekannter Fehler kann nur ausgelöst werden, nachdem die permanente Lösung implementiert wurde
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: C |
