WGU Information Technology Management QGC1 - Information-Technology-Management certification

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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

Question 1

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

A. Establishing full descriptions of the desired features and operations of the system
B. Establishing a high-level strategy and goals for an intended project
C. Identifying end-user business requirements and refining project goals into defined functions and operations
D. Physically constructing software and information systems using programming languages

Question 2

Which scenario would cause an organization to create a global team?

A. As the organization grows it is becoming difficult to find talent in the local market.
B. The organization is embarking on a digital transformation effort.
C. For security purposes the organization is moving to a private cloud provider.
D. The organization's largest client is the United States Military.

Question 3

Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?

A. Workflow automation
B. Interaction history management
C. Response queue analytics
D. Channel preference management

Question 4

What does the Information Technology Infrastructure Library (ITIL) provide to organizations in managing IT services?

A. Promotion of transparency through ethical oversight of services
B. Provision of structured guidance for operational considerations
C. Enforcement of detailed operational controls across departments
D. Alignment of processes with external compliance standards

Question 5

What is the purpose of project communication management?

A. To document who is responsible for tasks
B. To define quality standards for deliverables
C. To monitor risks that could affect communication
D. To ensure the right people receive the right information

Solutions: