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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Upload data from the template file
B) Export data to local file
C) Realign territory data
D) Align data fields with input fields
E) Find and fix errors in the data file

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Set up notification of delegates
B) Configure e-mail channels
C) Build a workflow rile
D) Create social media channels

3. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Upload to Microsoft Outlook add-in from Microsoft Excel add-in
B) Upload Microsoft Excel workbooks to SAP Cloud for Customer
C) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
D) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer

4. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Multiresource Scheduling
B) Visit planner
C) Resource Planner
D) Resource Scheduler

5. From which of the following lists do you add products to the maintenance items?

A) Products from related tickets
B) Registered products
C) Product list
D) Product categories

Solutions: