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Salesforce Certified Slack Consultant Sample Questions:

1. Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

A) Customized emojis and delivery method
B) Sender(s) of the communication only
C) Delivery method only
D) Sender(s) of the communication and delivery method

2. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) By Request
B) Hidden
C) Open
D) Invite Only

3. According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?

A) Monthly
B) Annually
C) Quarterly
D) Ad hoc

4. What information learned during discovery will be most helpful when creating a grid design recommendation?

A) The ratio of your client's public versus private channels
B) Your client's mergers and acquisition strategy
C) How teams currently share information across the organization
D) Which apps are most used and should be added to each workspace

5. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Make this user a multi-channel guest.
B) Deactivate one of the accounts to remove the conflict.
C) Change one of the usernames so they are not duplicated.
D) Update both user emails to match the email used for SSO.

Solutions: