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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?

A) Attempt to open a different Pages document.
B) Quit Pages and try to open the document with Text Edit.
C) Restart from a different volume and try to reproduce the issue.
D) Quit Pages and adjust the framework which may be mismatched.

2. System Preferences contains App Store preference. Which options are provided when the computer is set to automatically check for updates?
SELECT FOUR.

A) Prompt for my Apple ID password when any updates are available
B) Install OS X updates
C) Disable all third-party app updates
D) Download newly available updates in the background
E) Do not restart computer after updates are download
F) Install system data files and security updates
G) Install app updates
H) Ignore any updates that are older than seven days

3. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
B) The computer is unusable while completing the first backup.
C) John will have to perform a manual check of his backup in order to confirm that the backup was successful.
D) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.

4. Bill has an administrator account on the iMac in the Marketing Department. This iMac is running OS X.
He just purchased a set of fonts to use on the new marketing project and
wants to make sure that all of the users on that iMac can use the new fonts. Where should Bill store the fonts on the iMac?

A) /System/Fonts
B) /System/Library/Fonts
C) /Library/Fonts
D) -/Library/Fonts

5. Patrick explains, I am repeatedly prompted to enter my admin password when I am installing OS X( but I do not use a password. I just leave it blank. How do I get past this and get OS X installed?" How should you respond?

A) The OS X Installer will not accept a blank administrator password. You will need to change the password for that administrator account in the Users & Groups pane of System Preferences before you try to install OS X."
B) Enter 'apple' for the password during installation. You will be prompted to change your password when installation is complete."
C) "You can create a Standard user account on the machine, set a password, and install OS X while logged in with that user account"
D) "You may use your Apple ID password instead of the administrator password when prompted."

Solutions: