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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics |
| Topic 2: Storage Fundamentals | - Basic storage concepts (block, file, object) - Storage architectures and tiers - RAID concepts and data protection mechanisms |
| Topic 3: Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
| Topic 4: IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Topic 5: Data Protection and Availability | - Backup and restore concepts - High availability and disaster recovery - Replication technologies |
| Topic 6: SAN and Networked Storage | - Fibre Channel SAN concepts - iSCSI and IP-based storage networking - Zoning, masking, and connectivity |
IBM Enterprise Storage Technical Support Sample Questions:
Question 1
During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
A. Simulation of performance under varying conditions
B. Modeling of a specific storage configuration
C. Resolution(s) to a performance problem
D. Determine effective capacity of specific storage configuration
Question 2
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
A. IBM Spectrum Virtualize
B. Fabric Manager
C. IBM Director
D. IBM Spectrum Control
Question 3
Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
A. IBM Easy Tier
B. Real-time Compression
C. Thin provisioning
D. IBM FlashCopy
Question 4
How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?
A. 24
B. 12
C. 16
D. 8
Question 5
Which solution offers compression?
A. FlashSystem V840
B. DS8870
C. XIV
D. FlashSystem 840
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: D |


