HP Delta -Selling HP PPS ServiceOne Services - HP5-H10D certification

PDF version, Soft version, APP version

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Priority Services
D) HP Care Pack Services

2. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Wider offering
B) Wider geographical coverage
C) Lower prices
D) Better security services

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) Services360 Pro
C) Aftermarket Channel Facilitation Program
D) HP Channel Services Network

4. How should you counter the following objection?
"I can repair my devices myself."

A) HP standard warranty offers limited support for a short time period.
B) HP Services give you predictability and greater control of TCO.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services ensure that your equipment stays up and running.

5. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP MySalesGuide
B) HP Attach Widget
C) HP Care Pack Central
D) HP Support Center

Solutions: