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PDF version, Soft version, APP version
GE0-601 certification training materials have three different formats with same questions and answers. Users can choose the suited version as you like. PDF version of GE0-601 training materials is familiar by most learners. You can read it on any device or print out as paper files. If you like studying and noting on paper, PDF version of GE0-601 study materials: Certified Genesys Engineer (CGEB) Exam is the right option for you. Soft version & APP version have similar functions such as simulating the real exam scene. The difference is that soft version of GE0-601 certification training is only used on windows & Java system, the app version is available for all devices. You can use both of them without any use limitation of time, place or the number of times.
What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- There is a time limit of 120 minutes for the exam.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- This exam is offered in only English.
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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.
Certification Advantages Upon completion of this course, you will be to:
- Deploy Genesys products in a VoIP environment
- Configure deployment scenarios
- Monitor, capture, and troubleshoot SIP traffic
- Install and configure Interaction Center components
- Configure the SIP components of an IC system
How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| PureConnect / Interaction Center Platform Overview | 20% | - System Architecture and Components - Server Roles and Dependencies - Licensing Model and Management |
| ACD, Reporting and Maintenance | 15% | - Logs, Updates and Troubleshooting - Interaction Supervisor and Reporter Basics - ACD and Skills-Based Routing |
| Installation and Initial Configuration | 20% | - Post-Installation Verification - Setup Assistant and Initial Configuration - Deployment Requirements |
| System Administration and Security | 20% | - Dial Plan, SIP and Media Configuration - Security Settings and Access Control - User, Role, Workgroup and Station Management |
| Interaction Attendant and Call Flow Design | 25% | - Attendant Interface and Structure - Voice Prompts and Scheduling - Routing and Queue Configuration - Auto Attendant and Menu Configuration |
