3314 Study Materials: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam & 3314 Certification Training

Avaya Aura® Experience Portal with POM Implementation and Maintenance - 3314 certification

Exam Code: 3314

Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Updated: Aug 25, 2026

Q & A: 65 Questions and Answers

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Avaya 3314 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain the ICR installation requirements
  • Perform POM database administration
Topic 2
  • Install and configure POM features and functions
  • Describe Agent Assignment options
Topic 3
  • Understand ICR reporting capabilities
  • Describe ICR reporting capabilities
Topic 4
  • Configure Avaya Aura Experience Portal (AAEP) features and functions
  • Describe the Experience Portal External Systems
Topic 5
  • Use AAEP troubleshooting isolation tools, logs and processes
  • Describe the steps to configure the EPM for Email and SMS
Topic 6
  • Describe the standard POM reporting capabilities
  • Describe the AAEP and POM architecture
  • Explain how agent scripts are created and used
Topic 7
  • Describe the AAEP standard reporting capabilities
  • Describe the components of the POM User Interface

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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