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Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Maintenance and Troubleshooting | 15% | - Routine database and system maintenance - Common configuration issues and resolution - Real-time and historical multimedia reporting |
| Architecture and Components | 20% | - Proactive Outreach Manager integration - Aura Contact Center Multimedia solution architecture - Communication Control Toolkit components |
| Scripting and Routing Logic | 20% | - Commands and intrinsics for contact routing - Sample multimedia applications - Multimedia scripting applications |
| Multimedia Channel Configuration | 25% | - Agent Desktop multimedia settings - Communication tools configuration - Email routing rules and components - Web chat and web communication routing |
| Installation and Initial Configuration | 20% | - Multimedia Administration Web interface settings - Enable multimedia in Contact Center Manager Administration - Database setup and maintenance |


