[UPDATED] Salesforce Education-Cloud-Consultant Certification Exam Questions
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Salesforce Education-Cloud-Consultant exam is a comprehensive assessment of an individual's knowledge and skills in implementing and managing Salesforce's Education Cloud. Education-Cloud-Consultant exam covers a wide range of topics, including student information management, academic program management, student engagement, and analytics. Education-Cloud-Consultant exam is designed to test the candidate's ability to leverage the Education Cloud platform to drive student success and improve operational efficiencies in educational institutions.
NEW QUESTION # 124
A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants.
Which EDA object should the consultant use?
- A. Program Enrollment
- B. Term Grade
- C. Course Connection
- D. Course Offering
Answer: C
Explanation:
Explanation
Course Connection is an EDA object that the consultant should use to track which classes are taught by teaching assistants. Course Connection is an object that represents a junction between a Contact and a Course Offering. Course Connection can be used to track various types of roles, such as student, teacher, or teaching assistant. The consultant can create a custom picklist value for teaching assistant on the Course Connection object and associate it with the Contacts who teach classes. Course Offering, Term Grade, and Program Enrollment are not EDA objects that can track which classes are taught by teaching assistants. References:
https://powerofus.force.com/s/article/EDA-Course-Connections
https://powerofus.force.com/s/article/EDA-Course-Connections-Create
NEW QUESTION # 125
A university to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS).
Which step should the consultant take initially?
- A. Disable Trigger Handler records.
- B. Use the Data Import Wizard.
- C. Identify Integration layers.
Answer: C
Explanation:
Explanation
The first step that the consultant should take when integrating Salesforce with the Student Information System (SIS) is to identify the integration layers, which are the components that define how data is exchanged between the systems, such as the data model, the data format, the data transport, and the data security. This will help the consultant understand the scope and complexity of the integration project and choose the appropriate tools and methods. Disabling Trigger Handler records and using the Data Import Wizard are steps that can be taken later in the project execution or testing phase, not initially. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrati
https://help.salesforce.com/s/articleView?id=sf.data_loader_disable_triggers_workflow.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5
NEW QUESTION # 126
A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.
What is the likely cause for all of these issues?
- A. Insufficient code coverage
- B. Data skew
- C. TDTM
- D. Insufficient data storage
Answer: B
Explanation:
Explanation
Data skew is the likely cause for all of these issues, such as record locking, long search times, and long record save times. Data skew is a condition that occurs when a large number of child records are associated with a single parent record, or when a large number of records are owned by a single user. Data skew can affect performance and functionality, such as locking records, slowing down queries, and increasing save times.
TDTM, insufficient code coverage, and insufficient data storage are not likely causes for all of these issues.
References:
https://help.salesforce.com/s/articleView?id=sf.data_skew.htm&type=5
https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performanc
NEW QUESTION # 127
A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.
What should the consultant recommend to meet the requirement?
- A. Gift Entry Manager
- B. Giving Pages
- C. Nonprofit Success Pack
- D. Elevate
Answer: C
Explanation:
Explanation
Nonprofit Success Pack (NPSP) is a solution that the consultant can recommend to meet the requirement of extending EDA org to support fundraising needs. NPSP is built on top of EDA and provides features such as donations management, gift processing, donor engagement, and reporting. Gift Entry Manager, Giving Pages, and Elevate are not solutions that can extend EDA org to support fundraising needs, but rather tools that can work with NPSP to enhance the fundraising experience. References:
https://www.salesforce.org/education/education-cloud-for-advancement/
https://www.salesforce.org/nonprofit/nonprofit-success-pack/
NEW QUESTION # 128
The advancement team uses Salesforce for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.
Which analytics tool should the consultant recommend?
- A. Einstein Prediction Builder
- B. Tableau Prep Conductor
- C. Campaign Influence
Answer: A
Explanation:
Explanation
The consultant should recommend Einstein Prediction Builder for the advancement team to create a tool that helps determine whether they will meet the campaign goal. Einstein Prediction Builder allows users to create custom predictions based on their Salesforce data, such as predicting the likelihood of a donor giving a certain amount or reaching a certain level of engagement. Campaign Influence is a feature that tracks how campaigns influence opportunities, not campaign goals. Tableau Prep Conductor is a tool that automates and schedules data preparation flows, not predictions. References:
https://help.salesforce.com/s/articleView?id=sf.bi_einstein_prediction_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
https://help.tableau.com/current/prep/en-us/prep_conductor.htm
NEW QUESTION # 129
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Work.com Command Center operates in a separate org.
- B. Leverage Student Success Hub.
- C. Use third-party app from AppExchange.
- D. Install Work.com Command Center in existing org.
Answer: C
NEW QUESTION # 130
The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with EDA.
Which two steps should the consultant take to meet this requirement?
Choose 2 answers.
- A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings.
- B. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
- C. Create a custom picklist value for Alumni Chapter on the Affiliation object.
- D. Create an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
Answer: A,D
NEW QUESTION # 131
A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising.
The school wants to use the Education Data Architecture (EDA) and to create Giving Pages.
What is a compatibility consideration the consultant should discuss with the school?
- A. Person Accounts must be enabled.
- B. Elevate is incompatible with Advisor Link.
- C. Accounting Subledger is installed.
- D. Gift Entry Manager is required.
Answer: C
NEW QUESTION # 132
A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled.
What should the consultant confirm before migrating the data?
- A. Every contact has a state and country value.
- B. All state and country values are ISO-3166 values.
- C. Contact Multi-Addresses Enabled is checked.
Answer: B
Explanation:
The State and Country Picklist feature in Salesforce allows users to select states and countries from predefined, standardized lists, instead of entering them manually into text fields2. These picklists are based on ISO-3166 standard values, which are internationally recognized codes for identifying countries and their subdivisions. Therefore, before migrating the data, the consultant should confirm that all state and country values in the source data are ISO-3166 values, otherwise they will not match the picklist values in the target environment.
Contact Multi-Addresses Enabled is a setting in EDA that allows users to store multiple addresses for a contact, such as home, work, or mailing address. This setting does not affect the migration of state and country values, as long as they are ISO-3166 values. Every contact having a state and country value is not a requirement for the migration either, as these fields are not mandatory in EDA.
Reference:
2: Configure State and Country Picklists - Salesforce3
ISO 3166 - Wikipedia
Enable Contact Multi-Addresses - Salesforce
NEW QUESTION # 133
A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?
- A. Appointment scheduling
- B. Success Plans
- C. Calendar syncing
- D. Degree visualization
Answer: D
Explanation:
Degree visualization is a function that may require a third-party app for Advisor Link. Degree visualization allows advisors and students to see the progress and requirements of a degree program in a graphical way. Advisor Link does not provide this function out of the box, so a third-party app may be needed to achieve it. Success Plans, calendar syncing, and appointment scheduling are functions that are included with Advisor Link and do not require a third-party app. Reference:
https://www.salesforce.org/advisor-link/
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_features.htm&type=5
NEW QUESTION # 134
A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.
What should the consultant recommend?
- A. Leverage Advisor Link to advise them on the application yield.
- B. Implement Marketing Cloud to manage recruitment campaigns.
- C. Implement Pardot Lead Scoring to find well qualified students.
- D. Use Education Cloud to replicate the current systems and processes.
Answer: B
Explanation:
Explanation
The consultant should recommend implementing Marketing Cloud to manage recruitment campaigns, because this can help the university reach its goal of improving its MBA program rankings and increasing prospective student engagement across multiple channels. Marketing Cloud allows the university to create personalized and targeted email, social media, mobile, and web campaigns for prospective students. Marketing Cloud also provides analytics and insights that can help the university optimize its campaigns and measure its acceptance percentage. Leveraging Advisor Link, using Education Cloud, and implementing Pardot Lead Scoring are not solutions that can help the university reach its goal. References:
https://www.salesforce.com/products/marketing-cloud/overview/
https://www.salesforce.org/education/education-cloud-for-recruitment-and-admissions/
NEW QUESTION # 135
A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants.
Which EDA object should the consultant use?
- A. Program Enrollment
- B. Term Grade
- C. Course Connection
- D. Course Offering
Answer: C
Explanation:
Course Connection is an EDA object that the consultant should use to track which classes are taught by teaching assistants. Course Connection is an object that represents a junction between a Contact and a Course Offering. Course Connection can be used to track various types of roles, such as student, teacher, or teaching assistant. The consultant can create a custom picklist value for teaching assistant on the Course Connection object and associate it with the Contacts who teach classes. Course Offering, Term Grade, and Program Enrollment are not EDA objects that can track which classes are taught by teaching assistants. Reference:
https://powerofus.force.com/s/article/EDA-Course-Connections
https://powerofus.force.com/s/article/EDA-Course-Connections-Create
NEW QUESTION # 136
How should a consultant document risk for a customer in an Education
Cloud implementation?
- A. Recommend a Center of Excellence.
- B. Configure an Early Alert to notify stakeholders.
- C. Share Salesforce resources with the customer.
- D. Maintain a project health dashboard.
Answer: D
Explanation:
The consultant should document risk for a customer in an Education Cloud implementation by maintaining a project health dashboard. A project health dashboard is a tool that provides a visual representation of the status and progress of a project, such as key milestones, deliverables, issues, or risks. A project health dashboard can help the consultant document risk for a customer in an Education Cloud implementation by identifying and tracking potential threats or challenges that may affect the project scope, timeline, budget, or quality, and providing mitigation strategies or contingency plans. Configuring an Early Alert, recommending a Center of Excellence, or sharing Salesforce resources with the customer are not ways to document risk for a customer in an Education Cloud implementation. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-monitor
NEW QUESTION # 137
A consultant is working on an Advisor Link implementation for the undergraduate Advising departments.
Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?
- A. Appointment scheduling
- B. Success Plans
- C. Calendar syncing
- D. Degree visualization
Answer: D
NEW QUESTION # 138
A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.
What should a consultant recommend to meet this requirement?
- A. Interaction Studio
- B. Einstein Bots
- C. Experience Cloud
- D. Pardot Engagement Studio
Answer: C
Explanation:
Experience Cloud is a solution that the consultant can recommend to meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Experience Cloud can help the university improve student retention by creating a student community that provides features such as forums, articles, chat, groups, events, or surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions that can meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Reference:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_introduction
NEW QUESTION # 139
The Accessible Education office needs to track accommodations made for students disability and accessibility needs.
How should the consultant design the Salesforce environment to meet the requirement?
- A. Create custom fields on the Contact object.
- B. Configure a custom object.
- C. Leverage the Attribute object.
- D. Use the Behavior Response object.
Answer: C
Explanation:
The consultant should design the Salesforce environment to meet the requirement of tracking accommodations made for students' disability and accessibility needs by leveraging the Attribute object. The Attribute object is an object in EDA that allows users to store information about a Contact's characteristics, preferences, or needs, such as language, ethnicity, or disability. The consultant can leverage the Attribute object to track accommodations made for students' disability and accessibility needs by creating Attribute records for each student and associating them with their Contact records. Using the Behavior Response object, configuring a custom object, or creating custom fields on the Contact object are not ways to design the Salesforce environment to meet the requirement of tracking accommodations made for students' disability and accessibility needs. Reference:
https://powerofus.force.com/s/article/EDA-Attributes
https://powerofus.force.com/s/article/EDA-Attributes-Create
NEW QUESTION # 140
A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.
Which two steps should a consultant take to set up a student in Student Success Hub?
Choose 2 answers
- A. Create a User record.
- B. Create an Administrative Account record.
- C. Create a Household Account record.
- D. Create a Student Case record.
Answer: B,C
NEW QUESTION # 141
The IT department at a university is evaluating open source solutions for student recruitment.
Which consideration should the consultant discuss with the department?
- A. The code is maintained by Salesforce developers.
- B. The code is updated via Salesforce Releases.
- C. The code is shared and sourced by the community.
Answer: C
Explanation:
The consideration that the consultant should discuss with the IT department is C. The code is shared and sourced by the community1. This means that open source solutions for student recruitment are developed and maintained by a network of volunteers, contributors, and users who collaborate and exchange ideas, feedback, and code. The code is publicly available and can be modified, customized, and redistributed by anyone who follows the license terms and conditions2.
A . The code is updated via Salesforce Releases and B. The code is maintained by Salesforce developers are not valid considerations for open source solutions for student recruitment. These statements apply to Salesforce products and features that are built and supported by Salesforce, such as the Education Data Architecture (EDA) or the Higher Education Data Platform (HEDA)3. However, open source solutions are not part of the Salesforce platform and do not depend on Salesforce releases or developers.
NEW QUESTION # 142
The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.
Which of these Education Cloud considerations should the consultant discuss with the Association?
- A. Install NPSP into their Education Cloud environment.
- B. Install Insights Platform to understand alumni data.
- C. Leverage a third-party app to support event management.
Answer: C
Explanation:
Explanation
The consultant should discuss with the Alumni Association the option of leveraging a third-party app to support event management, such as Eventbrite or Fonteva Events, which are available on the AppExchange.
Education Cloud does not have a native event management solution. Installing Insights Platform or NPSP into their Education Cloud environment are not relevant considerations for event management. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-solution
https://appexchange.salesforce.com/appxStore?type=Product&keywords=event
NEW QUESTION # 143
Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member.
How should the consultant create this report?
- A. Create a custom Report Type with Courses, Course Offerings, and Course Connections.
- B. Add a Course Connections cross filter to the Program Enrollments with Contact report.
- C. Use the Course Connections with Contact's Academic Program Report Type.
Answer: A
Explanation:
Explanation
The consultant should create a custom Report Type with Courses, Course Offerings, and Course Connections to create a report of all alumni who took a course from that faculty member for the Alumni Relations office that is using Salesforce with EDA. A custom Report Type is a type of report that shows information about one or more objects and their fields, filters, and relationships. A custom Report Type with Courses, Course Offerings, and Course Connections can help the Alumni Relations office create a report of all alumni who took a course from that faculty member by showing the relationship between the Contact object and the Course object through the Course Offering object and the Course Connection object. The consultant can add fields and filters to the custom Report Type to show only the alumni who took a course from that faculty member.
Using the Course Connections with Contact's Academic Program Report Type, adding a Course Connections cross filter to the Program Enrollments with Contact report, or creating a custom Report Type with Contacts, Accounts, and Affiliations are not ways to create a report of all alumni who took a course from that faculty member for the Alumni Relations office that is using Salesforce with EDA. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type.htm&type=5
https://powerofus.force.com/s/article/EDA-Course-Connections
NEW QUESTION # 144
A university Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni contact records into a new Salesforce environment.
Which two actions should the consultant take?
- A. Load record owners after the Account and Contact data load is complete.
- B. Set Account and Contact's sharing to private before the data load.
- C. Disable all TDTM trigger Handlers before the data load.
- D. Set Account and Contact's to public Read/Write before the data load.
Answer: B,C
Explanation:
Explanation
The consultant should set Account and Contact's sharing to private before the data load, and disable all TDTM trigger Handlers before the data load, to load a large volume of alumni contact records into a new Salesforce environment. Setting Account and Contact's sharing to private before the data load can prevent sharing recalculation and improve performance. Disabling all TDTM trigger Handlers before the data load can prevent unwanted automation and validation from running and affecting the data load. Setting Account and Contact's sharing to public Read/Write before the data load, or loading record owners after the Account and Contact data load is complete, are not actions that the consultant should take. References:
https://help.salesforce.com/s/articleView?id=sf.data_loader_tips.htm&type=5
https://powerofus.force.com/s/article/EDA-TDTM
NEW QUESTION # 145
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