PDF version, Soft version, APP version
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Topic 2: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity |
| Topic 3: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
| Topic 4: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 5: Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings |
| Topic 6: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications |
| Topic 7: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 8: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Which three objects are associated to the Work Type? Choose 3 answers
- A. Service Appointments
- B. Products Required
- C. Skill Requirements
- D. Resources
- E. Articles
Correct Answer: B,C,E 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
For new server installations, AW Computing uses a work order with two line items: one line item for the installation and the other line item To set up the network connection. Each line item could be completed by a different or same resource depending on skills. What should the relationship between the work order and service appointment be and what is the most appropriate way to schedule the Work?
- A. Relate both line items to a service appointment and use the candidate quick action to schedule.
- B. Create two service appointments with a dependency to ensure the same start of both.
- C. Create a service appointment for each line item and use bulk scheduling to schedule the appointments.
- D. Create a service appointment for the work order to ensure one resource handles the job and use auto- schedule.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatchThe appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement? Choose 2 answers
- A. Configure customer preferences on the Service Resource record.
- B. Configure and add excluded and required resource Work Rules to scheduling policies.
- C. Configure and add excluded and required resource business objectives to schedulingPolicies.
- D. Configure resource preferences on the Account or Work Order.
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2 answers
- A. The Scheduling Policy Used field is blank.
- B. Most service appointments have the same priority.
- C. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
- D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
- A. Native customer signature capture
- B. Customized navigation menu
- C. Agenda view of upcoming Service Appointments
- D. Offline access to Flows
Correct Answer: A,D 🗳️
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