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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 2: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 3: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 4: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 5: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 6: Work Order Management | - Work order creation and lifecycle
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers wants to ensure that Service Appointments are dispatched toResources from the same Service Territory only.
How can this be configured?
- A. Mark the Service Territory's Resources as Required on the Service Appointments.
- B. Include the Resource Availability Work Rule in the Scheduling Policy.
- C. Include the Match Territory Work Rule in the Scheduling Policy.
- D. Ensure the Resource's Address is in the same Territory as the Service Appointments.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
Universal Containers tracks customer issues in its call center. Sometimes a Technician Is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
Correct Answer: B 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits?
Choose 2 answers
- A. Create a new Service Appointment on the original Work Order.
- B. Create a new Work Order and Service Appointment.
- C. Reschedule the Work Order for the new date.
- D. Reschedule the Service Appointment for the new date.
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
- A. Configure Schedule Policy by modifying Work Rules and Service Objectives.
- B. Configure the Resource Availability Work Rule to calculate travel at the expense of theResource and breaks.
- C. Default Travel Speed is used only if a different travel speed is null on the resource.
- D. A straight line is used to compute the shortest distance between two locations if StreetLevel Routing is enabled.
- E. Set Auto Schedule to True upon creation of the Service Appointment.
Correct Answer: A,B,C 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
Universal Containers has customers who have previously negotiated pricing on someProducts.Which Price Book structure should a Consultant recommend when considering the Implications of pricing on Work Orders?
- A. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- B. Create customer specific Price Books and add all products as Price Book Entries.
- C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- D. Utilize a custom Global Price Book and add all products as Price Book Entries
Correct Answer: B 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
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