Salesforce EX-Con-101 : Salesforce Certified Experience Cloud Consultant

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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question 1

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co- marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers

A. Chat
B. Partner Incentivization Map
C. Partner Value Score Matrix
D. Case Escalation
E. Al-Powered Knowledge Base

Question 2

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

A. Mark old topics as Inactive and assign articles to the new active topics.
B. Delete existing topics and assign articles to newly created topics.
C. Keep existing topics and reassign articles to newly created topics.
D. Merge similar topics in Content Management.

Question 3

No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

A. Select "Public" organization-wide default for the article type at the org level.
B. Select "Visible in Public Knowledge Base" at the article level.
C. Create a custom permission set for Public access.
D. Create a custom profile for Public access.

Question 4

Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

A. Customer Service
B. Build Your Own (Aura)
C. Build Your Own (LWR)
D. Salesforce Tabs + Visualforce

Question 5

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow self-registration.
B. External Apps license does NOT allow access to cases.
C. External Apps license does NOT download documents out-of-the-box.
D. External Apps license does NOT allow access to custom objects.

Solutions: