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Salesforce Arch-302 Exam Syllabus Topics:

Section	Weight	Objectives
Implementation Strategy	22%	- Plan deployment and delivery methodology 1. Define environment management approach 2. Plan data migration and cutover activities 3. Recommend security and compliance practices 4. Establish release management and testing strategy
Operational Excellence	23%	- Monitor and optimize platform operations 1. Support post-launch optimization activities 2. Identify performance bottlenecks and troubleshooting methods 3. Implement scalability and monitoring solutions 4. Recommend best practices for long-term maintenance
Multi-Cloud Architecture	28%	- Design scalable Salesforce multi-cloud solutions 1. Integrate Marketing Cloud and customer identity solutions 2. Design customer data synchronization strategies 3. Integrate B2C Commerce with Service Cloud 4. Evaluate integration patterns and middleware options
Discovery and Customer Success	27%	- Facilitate customer engagement and requirement gathering 1. Explain governance and DevOps lifecycle strategy 2. Define implementation approach and project scope 3. Recommend Salesforce products based on business needs 4. Identify systems of record and solution risks

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

A. Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
B. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
C. Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
D. Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.

Reveal Solution Discussion 0

Correct Answer: B 🗳️