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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle - Facilitate successful engagements and adoption |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Build end-to-end sales processes from Lead to Close - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools |
| Topic 3: Sales Lifecycle | 23% | - Analyze sales and marketing processes - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
| Topic 4: Data Management | 15% | - Data migration and integration considerations - Ensure data quality and scalability - Manage data governance and maintenance |
| Topic 5: Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions |
| Topic 6: Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks wants product engineers to collaborate directly on specific opportunities by being added as team members with defined roles and access levels. What should the consultant recommend?
- A. Opportunity Teams
- B. Public Groups
- C. Chatter Groups
Correct Answer: A 🗳️
Cloud Kicks' leadership wants to ensure forecasts reflect adjustments made by managers as well as rep-submitted amounts, viewable in one place. What should the consultant recommend?
- A. Individual Opportunity reports only
- B. Collaborative Forecasts with manager adjustments enabled
- C. A shared spreadsheet
Correct Answer: B 🗳️
Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a view of internal and external data on the lifetime spend for each account on the Salesforce account detail page.
Which option should a consultant recommend to meet this requirement?
- A. Salesforce Data Pipelines
- B. Sales Engagement
- C. Einstein Discovery
Correct Answer: C 🗳️
Cloud Kicks is restructuring its sales teams to align with its product lines. Each sales rep will focus only on the accounts they've been assigned. Sales reps will run specific product upsell processes. Which action should the consultant take to support a successful sales team transition?
- A. Meet with executive sales leadership to understand the requirements for record sharing.
- B. Meet with sales reps to review products they are assigned and implement Opportunity Teams.
- C. Meet with territory sales leadership to design territory assignment rules.
Correct Answer: C 🗳️
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list. Which solution should the consultant recommend?
- A. Import the list as new Leads and update the Lead Source to "Purchased Lead".
- B. Import the list as new Leads and map the Campaign during import.
- C. Import the prospects as Contacts and assign them to Accounts.
Correct Answer: B 🗳️
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