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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
| Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
As per the strategy proposed by Salesforce, what is the next step to follow after the process of Ideation?
A. Challenge Framing through Brainstorming Prompts
B. Idea Synthesis through the creation of Solution Concepts
Question 2
A lack of allignment across an organization is a lossing strategy because it will lead to resistance and lack of trust.
A. FALSE
B. TRUE
Question 3
Which of the following is NOT a phase of Research in the Design Process?
A. Develop
B. Define
C. Design
D. Discover
E. Deploy
Question 4
When is a Formula field calculated?
A. In Real Time when a record is viewed
B. When SF is initiated
C. In Real time when a Record is refreshed
D. Every 10 minutes
Question 5
What is a CTI?
A. A Control Technology Integration
B. A Case Trigger Integration
C. A Computer Telephony Integration
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
Bennett 
Morton 
Tobias 
Pag 
Jonathan 
Dinah 
Bernie 
Lennon 
Rudolf 
Jeffrey 
Noel 
Olive 
Simon 
Jonas 
