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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. One bus driver, who has been working for the company full-time for 25 years, is clearly unhappy about the introduced changes to the routes. A week later, he meets with the HR generalist, and informs her that he needs to take a leave of absence due to a serious health condition. He turns in an FMLA medical certification form that his doctor completed. The HR generalist reviews the information, determines that he qualifies for the leave of absence, and informs his manager that he will be out for a certain amount of time. The manager responds that the bus driver only requested the time of f because he is unhappy with the changes and HR should not approve his leave. What should the HR generalist do?

A) Tell the manager that the employee qualifies for FMLA and therefore has a right to take therequested leave.
B) Advise the manager to terminate the bus driver,s employment That way, he can fill theposition with a new employee.
C) Deny the employee,s leave request based on the manager,s argument.
D) Decide to compromise. Inform the employee that the maximum amount of time he can beof f is two weeks.

2. Which item should the HR director review when tasked with quickly identifying if the organization is meeting its mission?

A) Mission statement
B) HR scorecard
C) HR audit
D) Balanced scorecard

3. In what stage of a workforce analysis would a flow analysis be conducted?

A) Gap analysis
B) Demand analysis
C) Solution analysis
D) Supply analysis

4. The HR manager is asked to develop a sales incentive plan. What should he do first?

A) Communicate the new sales incentive plan to associates and address their questions and concerns.
B) Develop an incentive program with monetary as well as nonmonetary sales incentives.
C) Analyze the current sales performance of individual stores and associates, and benchmark it against market data for other retail stores.
D) Conduct a series of sales trainings to increase the product knowledge and sales abilities of the associates.

5. The VP of HR asks the new HR generalist to prepare a 30-day action plan and then meets with her for an initial development meeting. What should the HR generalist include in her action plan?

A) Schedule a one-on-one meeting with each manager she will be supporting.
B) Make suggestions to improve work processes and procedures.
C) Implement best practices learned from her previous positions.
D) Observe current processes instead of asking too many questions.

Solutions: