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Pegasystems Certified Pega Senior System Architect 24 Sample Questions:

1. Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
Response:

A) Investigate Fraud
B) Fraud Claim
C) Claim Investigation
D) Investigate Claim

2. An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer for review.
- If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.

Response:

A) Option C
B) Option A
C) Option D
D) Option B

3. A ________ defines the look and feel of an application.
Response:

A) control
B) mixin
C) skin
D) Format

4. In which scenario is it most appropriate to leverage Predictive Diagnostic Cloud™ (PDC)?
Response:

A) A company has multiple Pega Platform™ applications and is interested in monitoring the health of all active applications.
B) A company has a Pega Platform™ application and is interested in finding the cause of an error that occurs during case processing.
C) A company has a Pega Platform™ application and is interested in browsing a list of performance-related alerts.
D) A company has multiple Pega Platform™ and non-Pega Platform applications and is interested in receiving guidance to avoid system performance issues.

5. A class group is used to ______________.
Response:

A) combine related properties by usage
B) assign work to a specific group of users
C) identify a layer of the Enterprise Class Structure
D) store data from different child classes in a single table

Solutions: