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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Donations and Fundraising Management | 20% | - Donation Management - Opportunity and GAU Configuration - Grant Management - Recurring Donations (Recurring GAU) - Payment Methods and Processing - Donations Batch Processing |
| Solution Design and Implementation | 20% | - Integration with External Systems - User Adoption and Training Planning - Customization vs Configuration Decisions - Data Migration Strategies - Requirements Gathering - NPSP Best Practices |
| Constituent Management | 20% | - Contact and Organization Records - Household Management - Affiliations and Memberships - Relationships and Groupings - Segmentations and Campaigns |
| NPSP Configuration and Development | 25% | - Data Model Design for Nonprofits - Account Model Configuration - Contacts and Households - NPSP Settings and Preferences - Relationships Management - Affiliations Configuration |
| Analytics and Reporting | 15% | - Reports and Dashboards for Nonprofits - Custom Report Types - Success Metrics Definition - Nonprofit Reporting Templates - Rollup Summary Fields |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers
- A. Set up a Log Volunteer Hours section on a page on your website and direct volunteers there to log their hours to the volunteer job or shift they worked on.
- B. Set up a workflow rule with a weekly email alert sent to all volunteers asking them to reply back and report their hours for the week and then a user will manually enter the hours in Salesforce.
- C. Set up a Chatter Group for each volunteer job, add volunteers who are assigned to that job, and have the volunteers log their hours in the Chatter Group.
- D. Set up the Volunteers Personal Site and direct the volunteer to record hours on the tab there.
Correct Answer: A,D 🗳️
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A membership organization needs to send out automated renewal emails on a 30/60/90 period. Each referenced email template needs to differ based on the members' web site visits. Which automation method should a consultant recommend?
- A. Pardot
- B. Time-Based Workflow
- C. Process Builder
- D. Apex Trigger and Scheduler
Correct Answer: A 🗳️
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A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
What are three items the consultant should review to troubleshoot the issue?
Choose 3 answers
- A. Customizable Rollups
- B. Opportunity Stages
- C. Campaign Hierarchy
- D. NPSP Health Check
- E. Salesforce Optimizer report
Correct Answer: A,B,D 🗳️
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A major donor officer needs to capture wealth scoring to support individual cultivations.
How is this best represented in the NPSP?
- A. Using an AppExchange application, collect and rank donor prospects' wealth information to understand how to best cultivate individual donations.
- B. Using an AppExchange application, collect and rank other nonprofits' wealth information to understand how best to cultivate individual donations.
- C. Report on the total amount of an individual's donations summarized on their Contact record and rank it against donations to the nonprofit by other individual donors to best cultivate individual donations.
- D. Report on the total amount of donations received by the nonprofit in the past year, and rank it against peer institutions to best cultivate individual donations.
Correct Answer: A 🗳️
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A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event.
The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce.
How should the data be entered*?
- A. Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
- B. Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the
- C. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create k^a relationship between the board member and the individual.
- D. Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
Correct Answer: B 🗳️
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