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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) 可用性管理
B) 問題管理
C) ITサービス継続管理
D) インシデント管理

2. インシデントの緊急性とは何を意味しますか?

A) IT サービスがインシデントを解決するのに必要な時間
B) インシデントの解決が遅延を許容する度合い
C) インシデントを処理する際のインシデントの相対的な重要性
D) インシデントが通常のサービス レベルからの逸脱を引き起こす程度

3. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) サービスデスク
B) リリース管理
C) 変更管理
D) 構成管理

4. インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?

A) 問題を処理した担当者の名前
B) インシデントを報告した人の名前
C) 変更要求 (RFC) を承認する人の名前
D) 構成管理データベース (CMDB) に変更を実装する権限のある人の名前

5. プロセスの機能とは何ですか?

A) 垂直方向および水平方向のエスカレーション オプションについて説明します。
B) これらは、監視オプションの完全なセットを表します。
C) 構造的および組織的な役割と責任の説明を補完します。
D) 要求される品質特性への適合レベルを表します。

Solutions: