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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:
- Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method
- Utilizing the CSI approach tools and techniques in a specific context
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Communication and Measurement | 15% | - Metrics and measurement frameworks - Reporting and using data - Effective communication planning |
| Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |
| Organizational Change Management | 20% | - Change management principles - Stakeholder engagement - Overcoming resistance to change |
| Continual Service Improvement (CSI) Approach | 25% | - CSI model and steps - Improvement initiatives - Adapting and adopting ITIL |
| Key Concepts and Guiding Principles | 25% | - ITIL service management concepts - Four dimensions of service management - Nine ITIL guiding principles |


