ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam

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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, andcommunicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
In scenario 1, HealthGenic experienced a number of service interruptions due to the loss of functionality of the software. Which principle of information security has been affected in this case?

A) Availability
B) Integrity
C) Confidentiality

2. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues What is the difference between training and awareness? Refer to scenario 6.

A) Training helps transfer a message with the intent of informing, whereas awareness helps change the behavior toward the message
B) Training helps acquire certain skills, whereas awareness develops certain habits and behaviors.
C) Training helps acquire a skill, whereas awareness helps apply it in practice

3. Based on scenario 5. Socket Inc. decided to use cloud storage to store customers' personal data considering that the identified risks have low likelihood and high impact, is this acceptable?

A) No, because the impact of the identified risks is considered in he high
B) No. because the identified risks fall above the risk acceptable criteria threshold
C) Yes. because the calculated level of risk is below the acceptable threshold

4. Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.

A) Consider self-studies as the type of activities needed to address the competence gaps
B) Adjust awareness sessions to the target audience based on the activities they perform within the company
C) Extend the duration of the training and awareness session

5. What is the main purpose of Annex A 7.1 Physical security perimeters of ISO/IEC 27001?

A) To prevent unauthorized physical access, damage, and interference to the organization's information and other associated assets
B) To maintain the confidentiality of information that is accessible by personnel or external parties
C) To ensure access to information and other associated assets is defined and authorized

Solutions: