HDI HD0-300 : Help Desk Manager

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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. What is a best practice for building trusting relationships with other support groups?

A) Market the support center's accomplishments.
B) Participate in quality assurance testing for new releases.
C) Honor commitments you have made.
D) Implement service level reporting.

2. What are three benefits of mentoring programs? (Choose three)

A) They allow team members potential growth opportunities.
B) They help team members develop strategic vision statements.
C) They help team members improve
D) They help retain personnel with optimal skills.

3. What are two advantages of Computer Telephony integration applications? (Choose two)

A) It enables intelligent routing of calls.
B) The manual logging of call-related information can be used for invoicing purposes.
C) It allows effective communication over the internet.
D) It reduces costs by increasing productivity.

4. Who is ultimately responsible for an employee's success or failure?

A) the employee's manager
B) the employee's mentor
C) the employee
D) the employee's team leader

5. What is the best description of a critical thinker?

A) A critical thinker leverages intuition appropriately.
B) A critical thinker is able to discover weaknesses and risks.
C) A critical thinker expresses sympathy to meet the needs of customers.
D) A critical thinker critiques in order to redesign and remodel.

Solutions: