Guidewire ClaimCenter-Business-Analysts : ClaimCenter Business Analyst - Mammoth Proctored Exam

Whenever the Total Loss Calculator determines that a vehicle is a total loss, Succeed Insurance wants to create a custom history event with the exposure name and total loss score.

Which step in the claim setup process flow must be completed before the history event can be created?

• A. Add a new step before the Total Loss Calculator to create the history event.
• B. Add a new step after the Total Loss Calculator to create the history event.
• C. Add a new step before the Vehicle Incident step to create the history event.
• D. Add a new step after the Vehicle Incident step to create the history event.

A sales executive and business traveler has a full coverage auto policy through his insurance company. The executive lives in Detroit, Michigan and often drives across the border to visit client offices in Canada.
While driving in downtown Toronto, the executive's car was hit by a truck coming the wrong way. He called his insurance company to report a claim for this accident. However, the Customer Service Representative (CSR) cannot confirm there is an active policy on file.
How should this claim be handled?

• A. If the policy is not verifiable, the CSR will ask the executive to call back when he has the policy information to complete the report and create the claim.
• B. If the policy is not verifiable, the CSR will notify a Supervisor to escalate the case for investigation and submits notes in ClaimCenter for reference.
• C. If the policy is not verifiable, the CSR will create the claim as an unverified policy claim and retrieve the correct policy when more information available.
• D. If the policy is not verifiable, the CSR cannot create the claim as a verified, active policy is a minimum requirement to create a claim.

Succeed Insurance allows field Adjusters to write checks directly to the insured to cover damage costs for minor claims such as:
* Personal auto claims involving cracked windshields
* Homeowners claims involving minor glass breakage
The Adjuster uses the Manual Check Wizard to record the check number and amount against a reserve line.
Succeed requires Supervisor approval for all manual checks to ensure that the paper checks are verified against the payment information in ClaimCenter.
Which two limits or rules must be configured in ClaimCenter to ensure that these manual payments are sent to the correct person for approval? (Choose two.)

• A. Authority limits
• B. TransactionSet validation rules
• C. Transaction approval rules
• D. Approval routing rules

An Adjuster at Succeed Insurance is handling a homeowners claim with a dwelling exposure for damage to the insured's home. The Adjuster's Authority Limit Profile has the following limits:

The table below is a view of the property claims organization within Succeed Insurance. The Adjuster is a member of the group Property - Team A.

The Adjuster creates a payment in the amount of $6,500 for repairs to the insured's home. How will it be processed assuming that the claim has sufficient reserves for the payment?

• A. The payment requires approval. An approval activity will be generated and routed to Supervisor A.
• B. The payment requires approval. An approval activity will be generated and routed to Supervisor C.
• C. The payment requires no approval. It will be processed and issued to the insured.
• D. The payment requires approval. An approval activity will be generated and routed to Supervisor D.

To help manage new user setup, Succeed Insurance would like all manager-level employees to be able to add new users to ClaimCenter. Some managers are already assigned the Community Admin role, which has a set of permissions for the administration of the ClaimCenter community model that includes the permission to create new users.
Where are two places the Business Analyst (BA) can go to view the permissions assigned to manager-level users? (Choose two.)

• A. Go to the Administration menu > Users & Security > Users
• B. Go to c:\GW10\ClaimCenter\build\dictionary\data\index.html to view the Data Dictionary
• C. Go to c:\GW10\ClaimCenter\build\dictionary\security\index.html to view the Security Dictionary
• D. Go to the Administration menu > Users & Security > Roles
• E. Go to the Administration menu > Users & Security > Authority Limits