Salesforce BA-201 : Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

A) Include the operations team during discovery.
B) Start project work for the operations team.
C) Proceed with the sales team's project as planned.

2. The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.

A) The definition of done of the user stories was unclear.
B) The user stories were linked to the incorrect business process map.
C) The user stories were save outside of a shared repository

3. The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

A) Identify power users.
B) Schedule deployment.
C) Gather business requirements.

4. Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A) Use multiple forms of communication; build trust; show empathy; and get commitment for next
B) send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
C) Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

5. Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

A) Vision, Values, Methods, Obstacles, and Measures (V2MOM)
B) Integrated Definition for Process Description Capture Method (IDEF3)
C) Business Process Modeling Notation (BPMN)

Solutions: