Salesforce AP-207 : Energy and Utilities Cloud Accredited Professional

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the entries of record types on account object.
B) Extend the entries of record types on inventory item object.
C) Extend the value list on the status picklist for cases
D) Extend the value list on the product family picklist for product object.
E) Extend the value list on the service type picklist for service points

2. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B) Work with an external debt collection agency to ensure customers pay their outstanding amount.
C) Use the Create Payment Plan action in the Contact Center Console.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

3. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
B) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
C) A Pricing Variable, with type as Price and charge type as Recurring
D) A Pricing Plan Entry, with type as Price and charge type as Recurring

4. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Check available field service time slots for the week.
B) Accurately confirm and verify customer details.
C) Confirm customer entitlements for field service appointments.
D) See a list of all service and work types available in the system.

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the application Page Layout to change/add/remove selected elements
C) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

Solutions: