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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

A) SOAP API
B) REST API
C) Metadata API

2. Why is starting with a narrowly scoped Agentforce use case considered a best practice?

A) It eliminates user training
B) It limits risk and simplifies monitoring
C) It avoids the need for prompts
D) It reduces Salesforce license costs

3. Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?

A) Service Agent
B) Sales Agent
C) Commerce Agent

4. Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?

A) Service AI Grounding visibility works m system mode.
B) Service AI Grounding only supports String and Text Area type fields.
C) Service AI Grounding only works with Case and Knowledge objects.

5. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?

A) Add new data masking rules in LLM setup.
B) Enable data masking for sandbox refreshes.
C) Configure data masking in the Einstein Trust Layer setup.

Solutions: