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Cisco 642-467 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Diagnose integration issues - Perform maintenance and upgrades - Monitor application health and performance |
| Cisco Unified Communications Applications Architecture | - Plan application deployment - Understand application integration architecture - Identify Cisco Unified Communications application components |
| Cisco Unified Contact Center Express | - Configure contact center components - Implement scripts and workflows - Manage agents and resources |
| Cisco Unified Mobility and Messaging Applications | - Integrate messaging applications - Configure user access and services - Configure mobility features |
| Cisco Unified Presence | - Install and configure Cisco Unified Presence - Integrate presence services with Unified Communications - Configure user services and availability |
Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:
1. Which two of the following are functions or operations of Cisco Unified Presence? (Choose two.)
A) standards-based SIP, SIMPLE, and XMPP interface
B) real-time voice message notification services
C) full-featured communications platform on a single desktop application
D) call control
E) native presence services
F) collects, distributes, and aggregates user attributes and capabilities
2. In which three of the following cases can VPIM Networking be used for messaging? (Choose three.)
A) Cisco Unity and Cisco Unity Express
B) Cisco Unity and Cisco Unified Communication Manager
C) Cisco Unity with Microsoft Exchange 2000 or Microsoft Exchange 2003, and Cisco Unity with Lotus Domino
D) Cisco Unity and Cisco Unified Contact Center Express
E) Cisco Unity systems where the partner Microsoft Exchange Servers are in different Active Directory forests
F) Cisco Unity and the Cisco Presence Server
3. You have configured Voice Profile for Internet Mail Networking in Cisco Unity Express. The Voice Connector receives a message that cannot be delivered. The message does not contain the sender information. In this situation, in which folder does Voice Connector save the message?
A) Sent
B) Inbox
C) Spam
D) Archive
E) Junk
F) Deleted Items
4. Refer to the exhibit.
When SMTP messages are being blocked by a firewall, which of the following implementations can be performed on Cisco Unity Connection to rectify this issue?
A) There are no workarounds to this problem
B) Configure an SMTP smart host, where all SMTP traffic can be sent
C) Ensure that messages can be sent in MIME format in Cisco Unity Connection.
D) Change the SMTP port number to match those ports that are used for the audio.
5. You need to change the IP address of the Cisco Unity Express. To achieve this goal, you change the IP address of the service-engine interface and the internal IP address of the Cisco Unity Express module. You also make changes to the IP routes and the dial-peer session.
After you issue the shut and no shut commands, you need to reload the Cisco Unity Express. Which command should you use?
A) reload service-module service-Engine x/x
B) reload service-module ip default-gateway
C) service-module service-Engine reload x/x
D) service-module service-Engine x/x reload
E) service-module ip default-gateway
F) service-module ip reload
Solutions:
| Question # 1 Answer: A,F | Question # 2 Answer: A,C,E | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |


