Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Database Server
C) Synchronization Server
D) ACCCM Web Portal
E) Application Server

2. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\install.log
B) C:\windows\temp\accminstaller.log
C) C:\temp\accminstaller.log
D) C:\accminstaller.log

3. What arc three advantages of the Audit Server? (Choose three.)

A) auditing to a single field level
B) the ability to rollback the CM administration
C) unlimited database entries
D) the ability to schedule delayed saves during maintenance hours
E) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
F) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

4. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Workforce Optimization (WFO)
B) Recorder
C) Voice Portal
D) One-X

5. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Users field to'yes' in the User Parameters.
B) Change the Inactive Usersfieldto 'yes'in the System Parameters.
C) Change the Delete Users field to 'no' in the User Parameter.
D) Change the Delete Users field to 'no' in the System Parameters.

Solutions: