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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

2. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP call will not be routed.
B) SIP Calls will be routed by the IP Office NAT table.
C) SIP Calls will be routed by the IP Office routing table.
D) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
E) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".

3. Where can you find information detailing which software versions are compatible with each other?

A) The IP Office Installation Guide
B) IP Office User Guide
C) IP Office Manager Help File
D) The IP Office Technical Bulletins

4. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Remove the Embedded Voicemail Card.
B) Default the IP Office.
C) Re-install the IP Office Professional License.
D) Upgrade the system to the current GA software.
E) Remove the daughter boards.

5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

Solutions: