Cisco 100-140 Exam Syllabus Topics:
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Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html
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Cisco Certified Support Technician (CCST) IT Support Sample Questions:
An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.
- A. The PC may connect to a different DHCP server.
- B. Another user might lose network connectivity.
- C. The PC may experience a failed ping test to its own IP.
- D. The PC may lose complete access to the network.
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.
You need to assist the customer in identifying the installation location of three components.
To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all.
Note: You will receive partial credit for each correct response.
Correct Answer:
Explanation:
You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the job is pending.
You suspect that the networked printer is unavailable.
What should you do next?
- A. Replace the printer with one that works.
- B. Tell the user to print to a different printer.
- C. Test the printer ' s network connectivity.
- D. Ask the user which applications they are trying to print from.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsMaterials members. You can sign-up / login (it's free).
You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?
- A. Remote Management
- B. Remote Assistance
- C. Virtual Network Computing
- D. Remote Desktop
Correct Answer: D 🗳️
Move each help desk term from the list on the left to the scenario it describes on the right.
You can use each option once, more than once, or not at all.
Note: You will receive partial credit for each correct response.
Correct Answer:
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